AI Sales Agent

The first conversation, handled end to end.

Your phone stops being the bottleneck. Every enquiry that arrives on WhatsApp, Instagram, a web form or the business line gets a real answer in seconds, in the language the buyer wrote in — and your team walks into conversations that are already qualified.

EJ Real Estate, Muscat — 200+ messages a day, answered without a person.

What actually changes

  • No enquiry waits for office hours. The first reply lands in seconds — at 2am, on a Friday, during Eid.

  • Meetings appear on your team's calendar without anyone chasing them.

  • Your salespeople open a populated lead with the whole conversation attached, instead of an empty form.

What it does

Answers in the language the lead used.

Arabic, English, Hindi, Urdu, Swahili and Tagalog, generated natively rather than machine-translated out of an English template. The agent reads the first message, picks the language, and stays in it — including when the buyer switches mid-sentence.

Books the meeting itself.

Viewings, discovery calls, test drives, consultations. The agent reads your team's live calendar and books into it inside the same conversation, then sends the confirmation. No "let me check with the team."

Keeps following up until they reply.

Most deals die from silence, not rejection. Every unanswered lead gets nudged on a schedule you approve, in their language and your tone, until they book, buy, or opt out.

Writes the record so nobody has to.

Name, phone, budget, area of interest, source, timeline and the full transcript, pulled out of the conversation and filed into the CRM while it is still happening. Nothing gets re-typed after the call.

Hands over the moment judgement matters.

A real negotiation, an upset customer, a deal outside the rules it was given — the agent summarises the thread, tags the right person and stops. Your team arrives briefed rather than reading back through a chat log.

How it runs

  1. 1. A lead arrives

    Someone sends a WhatsApp message, an Instagram DM, a web form, or calls the business line.

  2. 2. The agent replies in seconds

    It detects the language, answers in it, and starts working out what the buyer actually wants.

  3. 3. It qualifies in conversation

    Budget, area, timeline and intent come out of normal back-and-forth, not a form the lead has to fill in.

  4. 4. It books, or it follows up

    A ready buyer gets booked straight onto the calendar. Everyone else goes onto an approved follow-up schedule.

  5. 5. The CRM record is written

    Contact details, stated preferences, source and the full transcript land on one lead card in the CRM.

  6. 6. A person takes over when needed

    High-value or complicated threads are summarised and passed to the right salesperson with the context attached.

The details

Channels
WhatsApp Business API, Instagram DM, website chat, web forms and voice calls, arriving in one queue rather than five inboxes.
Languages
Arabic (Omani, Gulf and Modern Standard), English, Hindi, Urdu, Swahili and Tagalog, generated natively. Others can be added during onboarding.
Model
Runs on Midnight, 4Ys's AI system, which routes each task to a suitable foundation model from vetted third-party AI providers, under 4Ys's own instructions, guardrails and knowledge controls.
Where it writes
Into the 4Ys CRM by default, which sits inside a suite of 120+ connected modules covering finance, HR, inventory and POS. It can write into Salesforce, HubSpot or Zoho over their APIs instead.
Interface
English and Arabic, with real right-to-left layout and typesetting rather than a mirrored English screen.
Time to live
Two to four weeks, covering discovery, WhatsApp Business API onboarding, migrating data out of your existing tools, and training your team.
Built in
Muscat, Oman, by a team that has been shipping production business systems for seven years and deploying live AI since 2022. Delivered across Oman, the UAE, Saudi Arabia, Qatar, Bahrain and Kuwait.

Questions we get asked

What is an AI sales agent?

An AI sales agent is software that runs the first half of a sale on its own: it answers an inbound enquiry, works out what the buyer wants, books a meeting, follows up when there is no reply, and writes the record into a CRM. A chatbot answers questions. The 4Ys AI Sales Agent does the work that would otherwise sit in a salesperson's day.

Which languages does the 4Ys AI Sales Agent speak?

Arabic — Omani dialect, wider Gulf and Modern Standard — plus English, Hindi, Urdu, Swahili and Tagalog. The reply is generated in that language rather than machine-translated from English, and the agent follows a buyer who switches between Arabic and English mid-sentence, which is how most Gulf enquiries are actually written.

Does the 4Ys AI Sales Agent work with an existing CRM?

Yes. 4Ys ships with its own CRM, so one deployment gives you the agent and the system it writes into. If Salesforce, HubSpot, Zoho or a custom CRM is already in place, the agent is configured to write into that over its API instead.

How long does deployment take?

Two to four weeks for most deployments. That covers discovery, training the agent on how the business actually sells, WhatsApp Business API onboarding with Meta, migrating existing data, and getting the team comfortable with it.

Can it be self-hosted?

The deployment can. It can be handed over to a client's own infrastructure, in any region, with full documentation. Midnight still routes each task to a foundation model from vetted third-party AI providers, under 4Ys's own instructions, guardrails and knowledge controls.

What does it cost?

Pricing is quoted per engagement, based on lead volume, the channels and languages involved, the integrations required, and whether the deployment is managed by 4Ys or self-hosted. 4Ys is delivered as a partnership: the team configures, deploys and operates the system rather than handing over a login.

How can we see it working before we commit?

Message +968 7600 3510 on WhatsApp. The agent on the other end is the same architecture 4Ys deploys for clients, so the conversation is the demonstration.

Start with one lead.

Tell us where the enquiries are piling up and we'll show you what the agent does with them. If we can't help, we'll say so. Or message us directly on WhatsApp.