The details
- Channels
- WhatsApp Business API, Instagram DM, website chat, web forms and voice calls, arriving in one queue rather than five inboxes.
- Languages
- Arabic (Omani, Gulf and Modern Standard), English, Hindi, Urdu, Swahili and Tagalog, generated natively. Others can be added during onboarding.
- Model
- Runs on Midnight, 4Ys's AI system, which routes each task to a suitable foundation model from vetted third-party AI providers, under 4Ys's own instructions, guardrails and knowledge controls.
- Where it writes
- Into the 4Ys CRM by default, which sits inside a suite of 120+ connected modules covering finance, HR, inventory and POS. It can write into Salesforce, HubSpot or Zoho over their APIs instead.
- Interface
- English and Arabic, with real right-to-left layout and typesetting rather than a mirrored English screen.
- Time to live
- Two to four weeks, covering discovery, WhatsApp Business API onboarding, migrating data out of your existing tools, and training your team.
- Built in
- Muscat, Oman, by a team that has been shipping production business systems for seven years and deploying live AI since 2022. Delivered across Oman, the UAE, Saudi Arabia, Qatar, Bahrain and Kuwait.