Legal
4Ys AI Solutions · Muscat, Sultanate of Oman · Last updated: 8 October 2026
Legal, privacy and security: admin@4ys.org
The company
4Ys AI Solutions is a technology company in Muscat, Sultanate of Oman. We build AI sales agents, CRM and business systems, and mobile applications, for companies in Oman and across the Gulf.
One address handles legal notices, privacy requests and security reports: admin@4ys.org.
- Terms & Conditions — The agreement for our services, clause by clause.
- Privacy — What we collect and why, your rights under Oman's law, AI, cookies and our subprocessors.
- Security — How we protect the systems we run, and how to report a weakness.
Data Processing Addendum
This addendum applies whenever 4Ys processes personal data inside systems it runs for a client, such as the client's customer conversations, leads and CRM records. It forms part of the Terms & Conditions.
- Roles. The client is the controller: it decides why and how its customers' personal data is processed. 4Ys is the processor and acts only on the client's documented instructions, which are the service agreement and the client's own configuration of its systems.
- Confidentiality. Client data is confidential, as clause 13 of the Terms & Conditions sets out.
- Access by 4Ys. Authorised 4Ys staff can sign in to a client's systems to set them up, support them and keep them secure. They act only for those purposes.
- Security. We protect client data with the measures set out at /security.
- Subprocessors. We use only the subprocessors listed at /privacy#subprocessors that apply to the client's configuration (clause 22). Material changes to the list appear there.
- Requests from individuals. When one of the client's customers exercises a right under the Personal Data Protection Law, we help the client respond, as far as the systems we run allow.
- Breaches. If we become aware of a breach affecting a client's personal data, we inform the client's registered point of contact, so the client can meet its own duty to notify the Ministry and the people affected (Article 19).
- End of service. When the agreement ends, the client's data is exported and returned as clause 18 of the Terms & Conditions describes.
Changes to these pages
- The Terms & Conditions (clause 35) and the Privacy Policy (clause 6) say how they change. The date at the top of each page moves whenever that page does.